English help desk


FAQ categories


Get support in English online.

English help desk will be closed from December 31 to January 3 for the New Year Holidays. Online live chat and email support will resume from January 4.

Outside of the online live chat business hours, please call us using the phone numbers below.
An English-speaking interpreter will be available only during the times listed below. The call will start with a Japanese automated voice.

Lost/Stolen card and unauthorized use

for use only outside business hours

17:30 - 9:00 (next morning)
Sat, Sun, Bank holidays:
17:00 - 9:00 (next morning)
Dec. 31 to Jan. 3
00:00 - 24:00

Toll-free 0120-365-738 (mobile phone available)
Charged 03-6731-1340


Our services are mainly provided in Japanese language. Some of our financial products can be subject to risk, including possible loss of the principal amount invested. Before purchasing any of our financial products please ensure you carefully read and understand the relevant product description in Japanese language. The product description provides details of the risks, fees, and charges etc. that each product entails. We appreciate your understanding.