Most asked
- What should I do if I have forgotten my Sign-on password?
- What will happen if I input the incorrect password and/or PIN?
- Who can open an account using the Account Opening app?
- What should I do if I have lost my card?
- After completing the account opening procedure, how long does it take until I can use it?
Guides
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Online banking
Learn more about our products and services available in English and Japanese.
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Account opening
Learn more about how to open a Sony Bank account using our Open Account app.
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Getting started
Learn more about how to start using our Online banking .
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Passwords and PINs
Learn more about passwords, PINs, and token for your Online banking safety.
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Sony Bank WALLET
Learn more about Sony Bank WALLET, a cash card with Visa Debit functionality.
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Yen deposit
Learn more about your yen savings account for deposits, withdrawals, and more.
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ATM
Learn more about ATM usage and fees, when withdrawing cash in and outside Japan.
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Fund transfer
Learn more about fund transfer in Yen to/from Sony Bank and other banks in Japan.
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Club S
Learn more about our Club S rewards program and benefits with different Club S levels.
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Foreign currency deposit
Learn more about your foreign currency savings account, for trading foreign currency and making payments.
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Outgoing foreign currency remittance
Learn more about outgoing foreign currency remittance from Sony Bank to other banks in and outside Japan.
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Incoming foreign currency remittance
Learn more about incoming foreign currency remittance to Sony Bank from other banks in and outside Japan.
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How to solve your problem
Learn more about how to solve your problem with Sony Bank WALLET or our Online banking.
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Leaving Japan
Learn more about how to cancel your Sony Bank account before leaving Japan permanently.
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FAQ categories
Contact
Get support in English online.
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Online live chatWeekdays 9:00 - 17:30 Weekends 9:00 - 17:00Start a chat
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Email supportWe will get back to you
within 1 business dayEmail now
Outside of the online live chat business hours, please call us using the phone numbers below.
An English-speaking interpreter will be available only during the times listed below. The call will start with a Japanese automated voice.
Lost/Stolen card and unauthorized use
for use only outside business hours
- Weekdays:
- 17:30 - 9:00 (next morning)
- Sat, Sun, Bank holidays:
- 17:00 - 9:00 (next morning)
- Dec. 31 to Jan. 3
- 00:00 - 24:00
Toll-free 0120-365-738 (mobile phone available)
Charged 03-6731-1340
NOTE
Our services are mainly provided in Japanese language. Some of our financial products can be subject to risk, including possible loss of the principal amount invested. Before purchasing any of our financial products please ensure you carefully read and understand the relevant product description in Japanese language. The product description provides details of the risks, fees, and charges etc. that each product entails. We appreciate your understanding.