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English help desk
Account Opening & Settings
After completing the account opening procedure, how long does it take until I can use it?
How can I deposit money into my account.
Where can I check my account opening status?
What should I do if I can’t enter Chinese kanji characters (fonts) on my personal identity documents in the account opening application page?
My card has not arrived even though I completed the account opening procedure.
Can a person other than the applicant receive the card?
Can I cancel my account opening application after submitting it?
My current address differs from the one that appears on my personal identity documents. Can I open an account?
Can the card be delivered to an address other than my registered one?
Who can open an account using the Account Opening app?
Are multiple accounts allowed per person?
Can I register any email address?
Can minors open an account with the English Open Account app?
What should I do if I want to correct information in my account opening application? (When you have applied via our English Open Account app)
I received my card after opening my account, but not the One-time password token. What should I do?
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